Prepare to listen. Detach yourself from the problem so you can help the individual sort out the issues on their own. Offer guidance, not answers.

This confirms seomthing Daniel Pink said which is that people need Autonomy, Mastery, and Purpose to be motivated. This section focused on the erosion of that purpose within the individual.

Be proactive with retention. Just like we maintain maintenance records on our equipment to ensure it is operating well and won't break down, we need to be just as aware of employee maintainence. 

Student retnetion is a team effort and we need to know our guidlines and how we can assist students when they encounter problems that require our aid. This in turn helps with retention. 

I have learned that there are two types of attrition. I honestly did not know that academic boredom was a unnecessary attrition or even a attrition at all. I also found the "creating a carnival atmosphere does not improve student commitment to the school" to be a key item to remember. The environment is one thing but to have staff be part of that environment and be in sync really allows the students to see what the school is all about. 

I Also really liked the part about what improved retention looks like  for the entirety of the school. 

to monitor my own feelings and communications because they effect the students greatly 

Retention is everyone's responsibility.

Retention is the responsibility of everyone on campus, and student satisfaction is significantly a reflection of students' experience interacting with the institution. I also found the facts and myths to be quite informative and relatable. 

I believe that that student services is an opportunity to guide students through what sometimes looks like muddy waters to the finish line. To be able to guide students through their education journey, relationships have to be built and resources need to be given for a chance of an successful outcome. 

Understanding what ways to gather informationa ndunderstand what the students needs are will help in preventing students from getting to the point of making poor decisions.